Privacy Policy

1. Introduction

GoTravelGates Co., Ltd. ("GoTravelGates", "we", "our", or "us") operates the partner portal at partners.gotravelgates.com and the travel marketplace at www.gotravelgates.com. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you apply to become a partner or use our services.

2. Information We Collect

When you apply to list your business or use the GTG Partner Console, we may collect:

• Business and contact information (business name, type, address, phone, email)
• Account credentials (username, hashed password)
• Product listings you create (tours, transfers, rates, descriptions, images)
• Transaction and booking data processed through the marketplace
• Payout and banking details required to remit earnings
• Usage data (pages visited, browser type, IP address, access times)

3. How We Use Your Information

• To process and manage your partner application
• To operate and improve the GTG marketplace and console
• To facilitate bookings, customer payments, and partner payouts
• To send transaction notifications, support messages, and service announcements
• To comply with legal obligations (tax, accounting, dispute resolution)
• To detect and prevent fraud and unauthorised access

4. Sharing of Information

We do not sell your personal data. We may share data with:

• Service providers — payment processors, cloud hosting, email delivery, analytics (under strict data-processing agreements)
• Customers — limited booking confirmation details are shared with travellers who book your products
• Regulators and authorities — when required by Thai law or other applicable regulations

5. Data Retention

We retain your information for as long as your partner account is active, and for a minimum of 7 years thereafter for accounting and legal compliance purposes. You may request deletion of non-statutory data by contacting us.

6. Cookies and Tracking

Our websites use essential session cookies for authentication and security. We may use analytics cookies (self-hosted, anonymised) to understand traffic patterns. We do not use third-party advertising cookies.

7. Data Security

We implement industry-standard technical and organisational measures to protect your data, including HTTPS encryption, hashed passwords, and access controls. No system is 100% secure; please protect your login credentials.

8. Your Rights

Under the Thailand Personal Data Protection Act (PDPA) and applicable regulations, you have the right to access, correct, or delete your personal data, and to object to or restrict its processing. To exercise any right, contact us at the address below.

9. Cross-Border Transfers

Our hosting and some service providers are based outside Thailand. By using our services, you consent to the transfer of your data to these providers under appropriate safeguards.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified by email or a prominent notice on the partner portal. Continued use of our services after changes constitutes acceptance.